Faqs

Faqs

Registering

How do I become a registered user if I do not have an account?

You can click on “Register” at the top bar of the website and fill in your details. However, there is an even faster way – go to any product listing with “Login/Register to view your price”. Once you click into it, you can Create an Account immediately by entering you email address and a default password will be sent to you.

Branch Locator

How do I find my branch information?

You can go to our contact us page https://shafttech.com/contact-us and find information on the different branches of Shafttech!

Ordering

How do I place an order?

Once you are signed in, go to the product that you wish to order and select “Add to Cart”. Click on your shopping cart and proceed to payment. If the item that you want is out of stock or has no price stated, click on the “Ask for pricing/Lead Time” button and fill in your details. We will contact you within 1 business day.

How do I find my existing orders?

At the top bar, click on the down arrow next to your name and select “Dashboard”. You will see all the orders with payment and shipping statuses.

ID and Password

How long does it take to get my username and password?

If you have selected Create account immediately, the password will you be sent to you within 10 minutes.

What if I forgot my user ID or Password?

Click on “Forgot password?” at the sign in pop-up and you can key in your email address for the password to be emailed to you.

Product Information

How do I search for a specific brand?

Coming Soon

How do I get a quote for a product?

If the product that you want does not have pricing or is out of stock, simply click on the “Ask for pricing/Lead Time” button and fill in your details. We will contact you within 1 business day. Alternatively, you can just email us at sales@shafttech.com for any enquiries that you have.

How do I view my prices?

Simply sign in and the prices will be reflected accordingly.

How do I find a product from the printed catalog?

Go to the product listing and click on the product name. This brings you to the product page. Under ‘Additional Information’, you can view the catalogue of this item quickly at one glance. Under ‘Material’, you can download the full catalogue that contains this product. If the product page does not have these information, fret not- you can always email us at sales@shafttech.com and we will send to you the specifications by email.

Where can I find more information on product support?

You can download the full catalogue at the product page, under “Material”. Alternatively, you can let us know what information you require at sales@shafttech.com and we will do our best to get that information for you.

How can I download drawings for a product?

At the product page, you can download 2D and 3D CAD drawings of the product once you are signed in. If the drawings are not available, simply email us at sales@shafttech.com and we will send to you the drawings by email.

Company Information

Where can I get more information on the company?

Visit our About Us page https://shafttech.com/articles/about-us or follow on our social media for more stories about Shafttech.